The Committee for Competition and Consumer Rights has noted a rising number of complaints regarding services provided by non-state educational institutions.
Since the beginning of the year, the supervisory authority has received over 500 appeals from clients of educational centers, the majority of which are located in Tashkent. The most frequent complaints were directed at centers such as Newton Academy KZ, Merit School, My Med Academy, and MyTeacher Group.
In their appeals, course participants highlighted issues such as poor quality of education, lack of qualifications among instructors, and non-adherence to schedules. Complaints were also filed regarding inappropriate conditions in educational premises and the absence of service agreements.
Committee staff also took note of the advertising practices of non-state educational organizations. In several instances, potentially misleading phrases were used—such as promises to "teach a language in 3 months" and "guaranteed education."
The supervisory authority has successfully recovered over 1.2 billion sums for clients, which they had paid for education. More than 50 documents regarding violations of licensing requirements, sanitary standards, and tax legislation have been forwarded to the relevant authorities.
The case against Newton Academy KZ, due to numerous violations, has been referred to the Prosecutor General's Office and the Ministry of Preschool and School Education. The organization has been fined for providing educational services without a license, as well as for hiring teachers without valid certificates.
Previously, Spot reported that the Competition Committee received over 320 complaints regarding services from beauty salons within a year.